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FAQs
Ongredients is a Korean skincare brand focused on gentle, effective formulas designed to support healthy, balanced skin.
Ongredients is a Korean skincare brand, with products developed around Korean skincare formulations and routines.
Our products are designed for a variety of skin types and concerns, including dryness, sensitivity, redness, dullness, excess oil, and compromised skin barriers.
You can contact our Customer Service team through the Contact Us page or by email. The current contact email is ongredientsglobal@powerplayer.co.kr.
Yes, but separate shipping rates apply based on package weight.
Contact our Customer Service team so we can assist with the shipment investigation.
Contact Customer Service with your order ID and photos of the package and items received so our team can assist you.
Contact Customer Service with your order ID and photos of the shipping package, items received, and damaged or defective product. Keep the original packaging until your claim has been reviewed.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Orders typically ship within 1–2 business days. Standard U.S. delivery generally takes 3–8 business days from the date of shipment.
Yes. We offer free standard shipping on eligible U.S. domestic orders of $40 or more, excluding Alaska, Hawaii, Puerto Rico, and Guam.
We recommend patch testing any new skincare product before incorporating it into your full routine, particularly if you have sensitive or reactive skin.
You can find ingredient and key ingredient information on each product page and product packaging.
Most Ongredients skincare products are designed for regular use. Follow the directions provided on each individual product page.
A general routine is: Cleanser → Toner/Softener → Serum → Mist → Lotion/Cream → Sunscreen (AM).
Shop by your primary skin concern or skincare goal, such as Hydration, Glow, Redness & Sensitivity, Pores & Oil Control, or Fine Lines & Wrinkles.
The Skin Barrier collection focuses on hydration, soothing care, and supporting the skin's natural moisture barrier.
Many Ongredients products are specifically formulated with soothing and barrier-supporting ingredients. Please check each product page for specific ingredients and usage information.